Refunds and Returns Policy – EleganzaOnline Store

At Eleganza Online Store, we want you to be completely satisfied with your purchase. Please read our Refunds and Returns Policy carefully to understand your rights and obligations when it comes to returns.

Eligibility for Returns:

We accept returns on products that meet the following criteria:

  • The item is unused, in its original packaging.
  • The return request is submitted within [number] days from the date of purchase.
  • The item is not listed as a non-returnable or final sale item.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@eleganzaonlinestore.com with your order number and a brief description of the reason for the return. Our team will guide you through the return process.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that your return is received.

Refund Process:

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed to the original payment method within 14-20 business days. Please note that shipping costs are non-refundable.

Exchanges:

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at info@eleganzaonlinestore.com. Provide clear photos of the defect or damage, and our team will assist you in resolving the issue.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These include earrings, intimate apparel, and items marked as final sale.

Contact Us:

If you have any questions or concerns about our Refunds and Returns Policy, please reach out to us at info@eleganzaonlinestore.com.

Thank you for shopping at the EleganzaOnline Store. We appreciate your understanding and cooperation.